Getting Started

General

• Who is DancePlug for?
• Is it free to create an account on DancePlug?

Account

• How do I change my password?
• How do I make sure DancePlug emails get to my inbox?
• Can I log in with Facebook after I already created an account?
• Who can see my contact information?
• How do I update my billing information?
• How do I cancel my account? (not subscription)

Profiles

• How do I change my profile content (Career Profile)?
• How do I add photos to my profile?
• Can I add my social media links?
• What is a Status?
• How do I enter my résumé?
• Can I download a PDF version of my résumé?

See all 8 articles

Event Listings

• What are Dance Events?
• How do I list my upcoming dance event?
• Can I make changes to an event I posted?
• What are the benefits to get my event featured (Spotlight Event)?
• How do I get my event featured (Spotlight Event)?
• How long is my event featured for?

Online Dance Class/Tutorials

General

• What are Online Dance Classes/Tutorials?
• Are DancePlug tutorials like an in-studio class?
• What styles and levels do the Online Dance Class/Tutorials offer?
• Can I see an Online Dance Class demo?
• How can I view or access an Online Dance Class/Tutorial?
• Tutorial video player features

See all 11 articles

Billing

• How much are Online Dance Classes/Tutorials?
• What is the difference between a Monthly Plan and a Prepaid Plan?
• What types of payment do you accept?
• How do I cancel my Monthly Plan?
• I cancelled my class subscription (Monthly Plan) but still got charged

Troubleshooting

• Why am I seeing only a few seconds of the combination?
• I get an "access denied" when viewing a dance tutorial

Audition/Jobs Listings

General

• I have a job position. Can I post it on DancePlug?
• I am holding an audition. Can I post it on DancePlug?
• Can I make changes to an audition or job I listed?

Billing

• How much is a subscription for audition/job access?
• How do I cancel my Audition Plan?
• I canceled my Audition Plan but still got charged

Troubleshooting

• The information on the audition post was false
• Why can’t I see an audition’s details?
• I've submitting an image for my audition/job post. Why isn't it showing?

Troubleshooting

General

• How do I contact DancePlug?
• What internet browser should I use?
• I am getting a site maintenance error
• How do I report a copyright violation?
• How do I report abusive content?
• What happens when I report someone?

Account

• Where are my Account Settings?
• I can't create an account
• I just signed-up but didn’t receive my confirmation e-mail
• I just joined but cannot login
• I forgot my password, what do I do?
• I logged in with Facebook but it's not my normal account

Profiles

• I can't upload a photo

Event Listings

• Why isn’t my event showing on the Events page?